Enable 1M+ agents with video that actually works
A video platform that saves agents time ...
Embedded into the Genesys interface
Familiar user experience
Get recordings and analytics on the fly
... and keeps your customers happy
Meet on their terms
By talking face-to-face with an agent, customers get faster issue resolution, and you get more brand loyalty.
Designed for enterprise needs
Control your data
With flexible deployment options ranging from cloud-based to self-hosted, you can control your data for greater security.
Comply with regulations
With native call recording and transcription by default, you can be prepared for anything.
Make it your own
Want to add your logo, watermark, or waiting video? Integrate with other workflows? Customize your video experience to deliver what your customers expect.