Support & Services
Support & Services solutions
Choose the right level of services and expertise for your organization and needs. Delivered by real industry experts.
Service tiers overview
Comprehensive, trusted, and reliable support and service solutions for any customer requirement. So you get the answers you need when and how you need them.
Project-Based Expertise
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Professional Services
Ideal for initial deployment and activation, major upgrades, or specialized projects requiring expert involvement.
What you get:
- Architecture design and review
- Installation, deployment, and migration
- Technical administrator and end-user training
- Solution optimization and customization
24/7 Technical Assistance
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Direct Support
For organizations that rely on round-the-clock technical support to resolve any issue quickly.
What you get:
- 24/7 global coverage
- Priority-based issue handling (P1–P4)
- Troubleshooting and resolution
- Service restoration in case of failures
- Best practice guidance for upgrades
- Escalation access to senior engineers
Most Popular
Comprehensive Partnership
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Premium Care
For enterprises seeking proactive optimization, lifecycle management, and a strategic partnership.
What you get:
- Everything in Direct Support
- Professional Services bundled in
- Continuous engineering engagement
- Dedicated Technical Account Manager
- Customer Success Manager
- Proactive optimization and lifecycle management
Support excellence by the numbers
Our commitment to delivering exceptional service is reflected in our performance metrics
< 15 mins
Avg. P1 response time
>99.8%
Customer satisfaction
>500
Enterprise customers
24/7
Global support coverage
99.9%
Service uptime SLA
Compare features across all service and support tiers to find the perfect fit for your needs
- Tier Professional Services Direct Support Premium Care
- Service type Project-based Ongoing technical assistance Comprehensive partnership
- Architecture design & review ✓ ✓
- Installation & deployment ✓ ✓
- 24/7 global coverage ✓ ✓
- Priority issue handling (P1-P4) ✓ ✓
- Troubleshooting & resolution ✓ ✓
- Technical training ✓ ✓
- Solution optimization ✓ ✓
- Customer success management ✓
- Technical account management ✓
- Billing Per project Subscription Subscription
Disclaimer: Subject to contract agreement.
What our customers say
Something that has surprised positively is the interaction with the supplier Pexip – their responsiveness, speed and willingness to improve the tool.
Cecilia Spiik, Project manager, Swedish Pensions Agency
How to get Pexip Support?
Contact your Pexip representative, or reach out to us below.