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1.1 The Terms
These standard terms and conditions (the “Terms”) are binding for the Customer's (as defined below) use of the Pexip Deliverables (as defined below). The "Customer" includes any individual/physical person or corporate entity, including without limitation any employee, independent contractor, invitee or agent of such individual or entity, that accesses and/or uses the Pexip Deliverables.
The Pexip Deliverables are being made available to the Customer by one of Pexip's Certified Partners. All applicable commercial terms, including prices, are or shall be agreed directly between the Customer and the Pexip Certified Partner with which the Customer has contracted (the "Customer Agreement") and the Customer will make no payment directly to Pexip.
Notwithstanding anything to the contrary, the Customer acknowledges and agrees that any correspondence, questions or claims Customer might have related to the Customer Agreement or the Pexip Deliverables under the Customer Agreement shall be addressed to the Pexip Certified Partner with which Customer has contracted. Unless otherwise agreed in writing, all support related to the Pexip Deliverables will be provided by the Pexip Certified Partner.
1.2 Pexip Deliverables
The "Pexip Deliverables" includes various video communication and other IT services and products, which inter alia enables the Customer to host and participate in video conferences. The Pexip Deliverables can be delivered as a Pexip as-a-service solution ("Pexip Service") or a self-hosted software ("Pexip Self-Hosted"), or a combination of both Pexip Service and Pexip Self-Hosted.
These Terms governs the Customer's access to and use of the Pexip Deliverables. The Customer agrees to comply with and be bound by the terms and conditions of these Terms when accessing and/or using Pexip Deliverables.
1.3 The structure of the Terms
These Terms include three parts:
Part 1 applies to all Pexip Deliverables
Part 2 is specific to the Pexip Service
Part 3 is specific to Pexip Self-Hosted
In case of conflict between Part 1, Part 2 and/or Part 3, Part 2 and 3 shall prevail over Part 1.
1.4 Authority to be bound by the Terms
The Parties warrants and represents to have all necessary right, power and authority to enter into and be bound by these Terms.
The Customer warrants and represents to have all necessary right, power and authority perform the acts required under these Terms including, without limitation, having a valid license to use the applications that facilitate a Conference and/or generate Content.
1.5 Information provided by the Customer
The Customer warrants and represents that all information that the Customer provides to Pexip is current, complete, accurate and kept up to date on a prompt and timely basis.
Any direct or indirect parent or subsidiary of a Party (whether wholly, majority, or minority owned by the common owner), and any officer, director, employee, reseller, distributor, agent and/or joint venture partner of a Party.
A unique video conference session hosted and/or delivered through the Pexip Deliverables, and all data, packets, information, communication and/or material transmitted, copied, uploaded, transferred, controlled, downloaded, recorded, (whether or not recorded via functionality provided by the Pexip Deliverables, or any other installed or stand-alone device or medium) and/or otherwise associated with such unique videoconference session, including the Customer's Content.
Any data, packets, information, communication, or other material that is transmitted, uploaded, transferred, controlled, downloaded, recorded, or otherwise made available or existing in conjunction with a Conference whether or not using the Customer's login Information, including without limitation any and all documents, articles, transcripts, audio clips, caricatures, computer programs, designs, icons, illustrations, images, multimedia, photographs, sounds, text, video clips, Personal Data, identities and likeness of “Persons” (defined herein), recordings, and any other spoken, written or electronic expressions or works. The definition does not include signalling data created by Pexip.
“Intellectual Property Rights”
Patents, inventions (patentable or not), copyrights, design, trademarks, technical specifications, database rights, data, technical specifications, source codes and object codes of software programs and parts thereof, trade secrets, data and any documentation related to such rights and the know-how and goodwill thereto, and any other intangible assets existing or subsisting, whether registered or not, anywhere in the world.
Pexip AS including all its subsidiaries and parent companies.
Any natural person who participates in a Conference or otherwise use Pexip Deliverables.
Pexip and/or the Customer.
Any individual natural person or legal entity.
Any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
"Pexip Certified Partner"
Any official partner and/or reseller of the Pexip Deliverables, certified by Pexip.
A natural person acting on behalf of Customer, including any employee, independent contractor, consultant, invitee or agent of such individual or entity, and any other representative of the Customer.
The internet domain “https://pexip.com”, any sub-domains thereof and/or any successor websites and/or other websites owned and/or controlled by Pexip.
Uploading, expressing, sharing, processing, dissemination, transmission, disclosure or other use of Content.
4.1 Responsibility for and reliance upon the Content
All Content in the Pexip Deliverables is provided by the participants in the Conference or user of the Pexip Deliverables in question and is hence the responsibility of each customer or user as the case may be.
The Customer acknowledges it is solely responsible for the Customer’s Content and that any reliance upon any Content (whether provided by the Customer or others) shall be at the Customer’s sole risk.
Pexip does not verify, represent or endorse the correctness, accuracy or reliability of any Content. Pexip expressly waives any and all liability for the Content or Use thereof in or in connection with Pexip Deliverables.
4.2. Customer warranties related to the Content
The Customer hereby warrants and represents that:
All Content Used in or in relation to the Pexip Deliverables complies with all applicable laws and regulations and is consistent with all third party's rights.
The Customer will not, and warrants that its Representatives will not publish, post, upload, record, link to, or otherwise distribute or transmit any Content that:
Infringes or violates, or would infringe or violate, any copyright, patent, trademark, service mark, trade name, trade secret, domain name or other intellectual property or proprietary right of Pexip or any third party;
Infringes or violates any rights of publicity or privacy of any third party;
Promotes, solicits, comprises or contains abusive, defamatory, excessively violent, harassing, inappropriate, indecent, lascivious, lewd, obscene, pornographic, profane, threatening, vulgar or otherwise inappropriate, objectionable or unlawful material;
Contains corrupted files, trojan horses, viruses, worms or any other similar data, programs or software that may damage, expropriate, intercept or interfere with any data, information, property or system of any third party or that may damage or interfere with the Pexip Deliverables; or
Attempts to mislead others about the Customer's or any of its representatives' identity or the origin of any message or other communication, impersonates or otherwise misrepresents the Company's or any of its representatives' affiliation with Pexip or any other third party, or is otherwise false or misleading.
4.3. Customer responsibilities
The Customer shall take all measures required to hinder and prevent illegal Use of Content, including but not limited to shutting down any Conferences hosted by the Customer containing unlawful Content or any other Content not permitted under these Terms. If any such Content is submitted by one or more of the Customer's Representatives, the Customer shall immediately notify Pexip in writing about this. Pexip may require Customer to remove such Representatives' access to the Pexip Deliverables.
4.4. Pexip’s use of the Content
Pexip processes the Content only to the extent necessary to make the Pexip Deliverables available to the Participants.
4.5. Recording of Conferences
The Pexip Deliverables may allow the Participants to record Content.
The Customer is solely and fully responsible for any and all Content that the Participants Uses during a Conference or by other use of Pexip Deliverables. If required by law, the Customer shall obtain necessary consent from each individual Participant prior to the intercepting, monitoring and/or recording of any communication.
The Customer acknowledges that the Customer’s Content may be Used by other Participants that the Customer interacts with or those who the Customer and the Customer's Representatives otherwise communicates with.
The Customer will keep all login information used to access and/or use the Pexip Deliverables, such as usernames and passwords, confidential and not share it with any third parties. The Customer is solely responsible for all activities occurring by using the Customer’s login information to access and/or use the Pexip Deliverables.
Pexip will not, to the extent permitted by applicable law, be liable for any loss that the Customer may incur as a result of someone else using the Customer’s login Information, either with or without the Customer’s knowledge.
The Pexip Deliverables are licensed to the Customer solely for the Customer's use under and in accordance with the terms and conditions of these Terms and the license granted herein. Pexip and/or its licensors retains all rights, titles, and interests relating to or embodied in the Pexip Deliverables, including without limitation all intellectual property rights, technology, know-how, documentation, trade secrets, derivative works and copies relating thereto.
If the Customer uses the optional integration with YouTube or FaceBook Live, or other similar integrations with a third party, for Pexip live events & recordings, the applicable terms of service of that third party ("Applicable Third-Party Terms") will apply for the services and/or products provided by such third party. The Customer agrees to be bound by and comply with all Applicable Third-Party Terms, and Pexip is under no circumstances responsible for the Customer's noncompliance with such Applicable Third-Party Terms. The Customer will hold Pexip harmless against all claims, losses and damages resulting from the Customer's breach of any Applicable Third-Party Terms.
6.2 Permitted use
The Customer is granted a time-limited, non-exclusive, non-transferable license to download, access and/or use (as applicable) the Pexip Deliverables in and as a part of its own business operations and in accordance with and during the term of these Terms.
6.3 Restrictions on use and compliance with applicable laws
Without limitation, the Customer agrees not to engage in any of the following unauthorized use without Pexip's explicit permission:
Decompile, disassemble, reverse engineer, translate or otherwise attempt to learn the source code or technological know-how of any component of the Pexip Deliverables.
Create, resell, assign, copy, deliver, distribute, lease, loan, modify, pledge, rent, sell, sublicense, timeshare, create derivative works of or otherwise transfer, directly or indirectly, any portion of the Pexip Deliverables or any rights thereto.
Attempt to gain unauthorized access to the Pexip Deliverables or any information included therein, or to other accounts, computer systems or networks connected to the Pexip Deliverables, whether through hacking, password mining or any other means.
Falsify or delete any copyright management information, such as author attributions, legal or other proper notices or proprietary designations, or labels of the origin or source of software or other material contained in a file that is uploaded.
Violate the rights of Pexip or any third party, including without limitation abuse, defame, defraud, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of Pexip or any third party.
Access and/or use the Pexip Deliverable or any type of software or equipment that could in any manner damage, disable, overburden, impair or otherwise interfere with or disrupt the Pexip Deliverables, Pexip servers and/or any network connected to the Pexip Deliverables.
The Customer shall comply with all applicable laws, including applicable local, state, national and international laws and regulations. The Customer is responsible for the Customer’s familiarity and compliance with any and all laws that may prohibit the Customer from accessing or using any part or all of the Pexip Deliverables or from participating in any Conference or that may limit or regulate such participation or use.
The Customer acknowledges that the Content may be subject to import and export laws and regulations, and various regulatory agencies. Pexip shall not in any event be responsible or liable for the Customer’s noncompliance with applicable laws and regulations in connection with the Customer’s use of the Pexip Deliverables. None of the underlying information or technology derived from or related to the Pexip Deliverables shall be downloaded or otherwise exported or re-exported (i) into (or to a national or resident of) any country to which Norway, UK or the U.S. has embargoed goods or (ii) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s or State Department’s Table of Denial Orders.
Pexip shall comply with all applicable laws where Pexip conducts its business, including applicable local, state, national and international laws and regulations.
6.4. Use in breach of the Terms
If the Customers uses the Pexip Deliverables in breach of these Terms, Pexip shall have the right to remove the Customer's access to the Pexip Deliverables and terminate the Terms with immediate effect.
6.5. Payment of third-party fees and charges
The Customer's ability to access and use the Pexip Deliverables may require the payment of third-party fees and charges (including but not limited to fees and charges such as telephone toll charges, airtime charges or internet service provider fees and/or fees or taxes imposed on internet services, including any sales or use taxes by governmental agencies). Pexip shall not be responsible for paying any such fees, charges or taxes.
6.6. Necessary third-party equipment and software
The Customer acknowledges and agrees that the Customer’s use of the Pexip Deliverables may require certain third-party equipment and/or software. Pexip shall not provide or be responsible for in any way for such equipment and/or software unless otherwise agreed between the Parties.
Unless otherwise agreed, necessary documentation related to the Pexip Deliverables is available at www.pexip.com.
6.8 Demonstration of the Pexip Deliverables
If the Customer registers for access to a free demonstration or proof of concept for Pexip Deliverables, these Terms will also govern that free trial. Upon registration, Pexip will make one or more Pexip Deliverables available to the Customer on a trial basis free of charge until the earlier of (i) the end of the free trial period for which the Customer has registered to use the applicable Pexip Deliverables or (ii) the start date of any purchased Pexip Deliverables ordered by the Customer.
Additional trial terms and conditions may appear on the trial registration web page. Any such additional terms and conditions are incorporated into these Terms by reference and are legally binding.
Any data the customer enters into or uploads to the Pexip Deliverables, and any customizations made by or for the Customer during the free trial period, will be permanently lost unless the Customer purchases a subscription to the same (or an upgraded version).
During the free trial, the Pexip Deliverables are provided “as-is” without any warranty, and Pexip assumes no liability for any costs or losses accrued by the Customer in connection with its use and/or access to the Pexip Deliverables.
7.1. The ownership of Pexip brands and marks
All brand names, product names, trade names, domain names, graphics, logos, service marks and trademarks relating to the Pexip Deliverables (regardless of such Marks are currently being used) (collectively, the “Marks”) are the property of Pexip or its Affiliates.
Pexip and its Affiliates retain all right, title and interest in, and to, the Marks, including all intellectual property rights. The Customer may not remove from, add to, or alter any portion of the Marks, copyright notices or other proprietary rights or markings associated with the Pexip Deliverables. The Customer is prohibited from using any of the Marks for any purpose not explicitly granted under these Terms, without Pexip’s prior express written consent.
7.2 Links to third party sites
The Site may include links that will take the Customer to other websites (collectively, “Linked Sites”). The Linked Sites are provided by Pexip as a convenience, and neither Pexip nor its Affiliates are, and under no circumstances shall be, responsible for the availability or any content, product or service of any Linked Sites.
9.1 Customer indemnification
The Customer shall indemnify and hold Pexip harmless against all damages, claims, costs, losses and expenses caused by a third party claiming that the Content including any additional data, information or other Intellectual Property Rights belonging to or licensed by the Customer from a third party and the Use thereof infringe third-party Intellectual Property Rights.
9.2 Pexip indemnification
Pexip shall indemnify and hold Customer harmless against direct damages to the extent a court of competent jurisdiction finds that the Pexip Deliverables or the use thereof infringe a third-party Intellectual Property Right.
9.3 Processing of allegations on breach of third party's rights
The responsible Party's (the "Responsible Party") obligation to indemnify the other Party under clauses 9.1 and 9.2 is reliant upon that:
the other Party promptly and no later than 10 business days after receiving notice informs the Responsible Party in writing of any such claim, demand, action or suit; and
the Responsible Party is given control over the defence or settlement thereof and that the other Party cooperates in the defence or settlement.
The Responsible Party agrees that in negotiating any settlement pursuant to this clause, it shall act reasonably and with due care to the other Party.
9.4 Pexip's options in the event of infringement and limitation of liability
If a claim, demand, suit or action alleging infringement is brought or Pexip believes one may be brought, Pexip shall have the option at its expense to:
modify the Pexip Deliverables to avoid the allegation of infringement, while at the same time maintaining substantial compliance with these Terms;
obtain for the Customer, at no cost to the Customer, a right to continue utilisation of the Pexip Deliverables in accordance with these Terms free of any liability or restriction; or
if neither of the previous options are commercially feasible in Pexip's reasonable opinion, Pexip may terminate these Terms immediately upon notice to the Customer and shall in case of termination repay any prepaid fees related to provision or use of the Pexip Deliverables to be received or used by the Customer after the expiration or the termination of these Terms takes effect.
Notwithstanding the above, Pexip shall have no responsibility for claims arising from:
modifications of the Pexip Deliverables by the Customer or any third party;
combination or use of the Pexip Deliverables with the Customer or third-party hardware or software not supplied by Pexip if such claim would not have arisen for such combinations or use;
Pexip’s modification of the Pexip Deliverables in compliance with written specifications provided by the Customer;
use of other than the latest version of the Pexip Deliverables provided to the Customer by Pexip if the use of the latest version would have avoided the infringement; or
use of the Pexip Deliverables outside the scope or in breach of these Terms.
The Pexip Deliverables are provided “as is” and may include technical mistakes, interruptions, inaccuracies and errors. Except for the warranties provided by Pexip under these Terms, Pexip hereby, to the fullest extent permitted by law, disclaims all other warranties of any kind regarding the Pexip Deliverables, whether express, implied or statutory, including without limitation any warranty of merchantability, fitness for any particular purpose, compatibility, workmanlike effort, accuracy, availability, and/or non-negligent performance.
To the maximum extent permitted by applicable law, the Parties agree that consumer protection laws do not apply to the Customer’s use of the Pexip Deliverables or to any of the transactions contemplated by and consummated pursuant to these Terms.
These Terms will remain in force (and may not be terminated for convenience) until the Customer Agreement between the Pexip Certified Partner and the Customer, under which the Pexip Deliverables are provided and paid for, is terminated or otherwise expires. Upon such termination or expiration, these Terms will terminate automatically unless the Parties agrees otherwise in writing.
Non-compliance with Customer's obligations under these Terms shall constitute a breach of the said Terms by Customer.
If the Customer is in breach of its obligations according to these Terms, the Customer shall, to the extent such breach is capable of remedy, use all commercially reasonable efforts to remedy the breach without undue delay. The breach shall be remedied at the cost of the Customer.
The Customer shall notify Pexip without undue delay of any breach of these Terms on the part of Pexip that the Customer is or should have been aware of. Failing to give such notice without undue delay shall involve that the Customer loses its right to compensation for the loss suffered by the breach included in the delayed notice.
12.2 Material breach
A breach of the Terms shall be deemed as a material breach if the violating Party has not remedied the breach within a reasonable amount of time after receipt of written notice from the other Party specifying the breach and that these Terms will be terminated if the breach has not been remedied within the same amount of time after reception of the notice.
Breaches of the security requirements or other actions or omissions by the Customer that may impose a risk for hacking or piracy will always constitute a material breach of the Terms.
12.3 Termination due to material breach
These Terms may be terminated with immediate effect by either Party in the following events:
Upon material breach of the Terms by the other Party.
In the event of a voluntary filing of a petition or action for bankruptcy or insolvency or the entry of a final judgment or other sustaining petition(s) or action(s) taken by the other Party's creditors, or the liquidation, dissolution or winding up of that Party.
13.1 Use of the Pexip Deliverables
Pexip shall not be liable for any damages or losses resulting from the Customer's inability to use the Pexip Deliverables or to access data, information or Content for any reason, including any interruptions or delays.
13.2 The use of Content by third parties
Neither Pexip nor any of its Affiliates shall be liable for any third party’s use of the Customer’s Content or Personal Data in a Conference or otherwise.
13.3 Third party providers
Pexip and its Affiliates offer no guarantees and assumes no responsibility or liability of any kind with respect to services provided by third parties, including without limitation any liability resulting from incompatibility between the Pexip Deliverables and any third-party services. The Customer agrees not to hold Pexip or any Affiliate responsible or liable for any matter caused by or related to services provided by any third-party.
Unless otherwise stated in these Terms, neither Party shall be liable to the other Party for any indirect, special, incidental, punitive or consequential damages.
Pexip's maximum liability arising out of or in connection with these Terms shall in no event exceed Pexip's earnings from the Customer for the last 3 months preceding the event giving rise to the Customer's claim.
13.5 Indemnification by the Customer
Notwithstanding the above, the Customer hereby agrees to defend, indemnify and hold Pexip and its Affiliates harmless from and against any and all claims, liabilities, damages and costs (including without limitation fees, costs and expenses of attorneys) arising out of or related to:
the Customer's use of the Pexip Deliverables in breach of the Terms;
any unauthorised use of the Customer's login information provided that such use is caused by or otherwise resulting from the Customer's negligence;
the Customer's noncompliance with applicable law; and
any recordings made by the Customer of any other user of the Pexip Deliverables.
In the event of termination or expiration of these Terms for whatever reason, the Customer’s right to use the Pexip Deliverables shall cease and Pexip shall not provide any notifications or updates related to the Pexip Deliverables. The Customer shall upon the expiration of these Terms immediately terminate the use of the Pexip Deliverables and shall return any documentation provided by Pexip in relation to the Pexip Deliverables to Pexip or, at Pexip’s option, destroy such documentation and if requested, provide Pexip with an affidavit confirming destruction of the documentation.
The Customer shall immediately make any payments due to the Pexip Certified Partner and/or Pexip.
If performance of the Terms is prevented in whole or in part, or is materially hindered by circumstances outside the Parties' control, the Parties' obligations (except for the obligations to make payments when due hereunder) shall be suspended to the extent that the circumstances are relevant and for as long as the circumstances persist. Such circumstances include, but are not limited to, strikes, natural disasters, power loss, internet downtime, lockouts and cyber-attacks or the equivalent caused by any malicious code, tools or device that are designed to disable or disrupt systems, provided that the Party has installed and maintained industry standard information security defence to protect against foreseeable cyber-attacks as well as consequences of pandemics including measures laid down by public governmental bodies or corporate policies to mitigate consequences of or health risk related to pandemics at any time.
Each of the Parties may terminate the Terms by giving one month’s written notice if the force majeure situation lasts for more than 90 days or makes it particularly burdensome for the Party in question to meet its obligations under the Terms.
Information that comes into the possession of the Parties in connection with these Terms shall be kept confidential and shall not be disclosed to any third party without the consent of the other Party.
The confidentiality obligation pursuant to this provision shall not prevent the disclosure of information if such disclosure is demanded pursuant to laws or regulations. The other Party shall, if possible, be notified prior to the disclosure of such information.
The confidentiality obligation shall not prevent the information from being used when there is no legitimate interest in keeping it confidential, for example when it is in the public domain or is accessible to the public elsewhere.
The Parties shall take reasonable precautions to prevent unauthorised persons from gaining access to, or knowledge of, confidential information.
The confidentiality obligation shall apply to the Parties’ employees, subcontractors and other third parties who act on behalf of the Parties in connection with the implementation of the Terms. The Parties may only transmit confidential information to such subcontractors and third parties to the extent necessary for the implementation of the Terms.
For the avoidance of doubt, the above confidentiality obligations do not:
prevent the Parties from utilising experience and expertise developed in connection with the implementation of the Terms; or
prevent Pexip from posting its standard terms on the Site or elsewhere.
Pexip may, at any time, amend or modify the provisions of these Terms. If an amendment made by Pexip is materially disadvantageous to the Customer, the Customer may terminate this Terms by giving written notice to Pexip.
Continued use of the Pexip Deliverables after a revised version of these Terms is posted at the Site will be conditional upon the version of the Terms that is in effect at the time of the use.
The Parties may not without prior written consent of the other Party transfer any rights and/or obligations under these Terms to third parties. Pexip may transfer the rights and obligations under these Terms to its Affiliates, provided that such transfer does not have an adverse effect on the performance received by the Customer under these Terms.
If any provision of these Terms is determined to be illegal, unenforceable, or invalid in whole or in part, such whole or partial provision shall be stricken from these Terms and not affect the legality, enforceability, or validity of the remainder of these Terms. Such stricken provision shall also be replaced, with a legal, enforceable, and valid provision that is as similar to the tenor of the stricken provision as possible. The Parties shall negotiate in good faith, a substitute, valid and enforceable provision which most nearly effects the Parties’ intent in entering into these Terms.
Any rights, obligations, liabilities or duties of the Parties under these Terms that are intended to survive the termination or expiration of these Terms, shall survive the termination or expiration of these Terms, including the Parties’ respective rights, obligations, liabilities and duties (and any limitations thereon) set forth in clauses 10, 13 and 16.
These Terms are governed and construed in accordance with the laws of Norway.
Any dispute, controversy or claim arising out of or in connection with these Terms shall be sought settled through negotiations in good faith.
Any disputes regarding the understanding, implementation and execution of the Terms that the Parties are not able to resolve through negotiations in good faith, shall be resolved by arbitration in accordance with the rules in the Norwegian Arbitration Act. The legal venue shall be Oslo. The proceedings shall be in English.
The award of the Court of Arbitration shall be final and binding and not subject to appeal. The proceedings as well as the award shall be treated as confidential information pursuant to clause 16 above.
23. 2 US Customers
The following will apply to Customers incorporated in The United States of America: These Terms will be governed by and construed in accordance with the substantive laws of the State of New York, without regard to its conflicts of laws provisions. Both Parties expressly consent to the jurisdiction of the state and federal courts located in New York State. The Parties further agree that the exclusive venue for the resolution of any dispute relating to the subject matter of these Terms will be in the state and federal courts located in New York County, New York.
2 Regulated Access
The Pexip Service may not be available in certain locations and to certain Persons in order to comply with applicable laws and regulations.
Pexip reserves the right, in its sole discretion, to deny access to the Pexip Service at any time to comply with applicable law, regulation, legal process or governmental request.
3 Personal data
3.1 Processing of Personal Data
In order to provide the Pexip Service, Pexip may process Personal Data about the users and others who access the Pexip Service, either as a data controller, in accordance with Pexip’s Privacy Notice (https://www.pexip.com/privacy) or data processor, in accordance with the Data Processing Agreement.
4 Pexip’s access to activities
Pexip will not access, view or listen to any Conferences without the Customer’s prior written consent. Such consent shall be considered given if Pexip deems it necessary to access a Conference to:
Fulfill a service request as requested by the Customer or as set out in the service level agreement entered into between the Parties;
Restore relevant Content at the Customer’s request in the event of a service interruption; and
Fulfil a request by the Customer that Pexip serves as host, producer, moderator or facilitator of a Conference, presentation or event as part of the Pexip Service.
Any information obtained by Pexip while accessing a Conference shall be kept confidential by Pexip unless otherwise agreed with the Customer.
If Pexip becomes aware of any actual or possible violations by the Customer of any provision of these Terms, Pexip reserves the right to investigate such actual or possible violations inter alia by monitoring the Customer's use of the Pexip Service.
Pexip reserves the right to refer any possible criminal activity to, and cooperate with any criminal investigations performed by, the relevant law enforcement authorities and disclose to law enforcement or other government officials any information that Pexip in its sole discretion believes to be necessary or appropriate, including without limitation Personal Data (except to the extent prohibited by applicable law).
Pexip may from time-to-time change, improve and alter the Pexip Service during the term of these Terms, including the incorporation and inclusion of add-on components, amendments, features, modifications, supplements, updates and other functionality or messages related thereto, including without limitation alterations of availability, content, features, functionality, security, storage and other information relating to the Pexip Service (collectively “Updates”).
These Terms shall automatically incorporate and include any such Updates.
Pexip has no obligation to, and nothing in these Terms may be construed to require Pexip to, create, provide or install Updates to the Pexip Service.
6 END OF LIFE OF SERVICES
Nothing in these Terms prevents Pexip from adjusting the mixture of Pexip Services it offers, including discontinuing the sale and provision of specific Pexip Services.
2 PERSONAL DATA
The Customer is the controller of all Personal Data uploaded or otherwise submitted to the Pexip Self-Hosted. Pexip does not processes such Personal Data as the Pexip Self-Hosted is hosted by and/or installed on the computers/servers of the Customer
3 Availablity of Pexip Self-Hosted
Unless otherwise agreed, the Pexip Self-Hosted will be made available to the Customer through downloading from a website.
Downloading and installation of the Pexip Self-Hosted in the Customer’s IT system shall be done by the Customer or its Pexip Certified Partner in accordance with applicable guidelines.
4 NEW VERSIONS
Pexip has no obligation to, and nothing in these Terms may be construed to require Pexip to, create, provide or install new versions of the Pexip Self-Hosted.
Level one support shall be offered by an independent Pexip Certified Partner, who shall be trained to provide such support. The Pexip Certified Partner will be provided with appropriate support from Pexip as it determines in its sole discretion.
Level one support and regular user support are not governed by these Terms and shall be subject to a separate agreement between the Customer and the Pexip Certified Partner.