Pexip Engage for high involvement retail

Customers meeting in kitchen showroom

Convert more of your digital visitors into satisfied customers

 

Staying on top of the demands in high-involvement retail can be difficult. In a world of endless choices, consumers expect a highly efficient and personalized service.

71%

of millennials would schedule an in-store appointment with a store associate

74 basic appointment scheduling statistics: 2021/2022 data analysis and market share
40%

of customer contact requests and appointment bookings happen outside of business hours

Pexip internal customer and user behavior data
67%

of customers say their standards for good customer experiences are higher than ever

2019 customer engagement and loyalty statistics

Schedule. Meet. Win.

More than just appointment software. Pexip Engage helps in making client-facing advisors available by offering frictionless scheduling & video experience.

High-involvement retail businesses that rely on Pexip Engage

Tyles improves their efficiency and customer experience with Pexip Engage

Belgian ceramic tile wholesaler, Tyles, provides a careful selection of ceramic tiles from high-quality suppliers.  

 

"For high involvement retail, the convenience of working by appointment has been discovered by many consumers and will continue to be part of their buyer journeys."

 

Fabienne Royaux Company Owner, Tyles

 

 

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Customers visiting a tile-wholesale showroom

Brilart exceeds its revenue targets during a pandemic

It’s a typical 2020 story: COVID-19 forces Belgian-based eyewear shop Brilart to shut down. But when the lockdowns started easing, Brilart had a new concern: how would they guarantee a safe environment for their staff and customers post-reopen?

 

"Our experience with Pexip Engage was extremely positive. The support was excellent, and Brilart was delighted. This is a real win for us: helping transform Brilart’s fortunes during a period of considerable uncertainty"

 

Kristof Van Laethem, Brilart Account Manager

at Marketing Agency: Ad Fundum

 

 

brilart

Brilart showroom interior with different glasses displayed on the wall

Bike Center brings order to chaos with Pexip Engage

Bike shops have changed. With the rise of the e-bike, bike stores spend more time guiding customers to the perfect choice.

 

"We used to work on a first-come, first-served basis, which at busy times sometimes led to chaos and a sub-optimal customer experience. Today, we work primarily by appointment, and they take precedence over our walk-in visitors ensuring everybody gets the attention they deserve."

 

Tim Sohier, CEO Bike Center

 

 

bikcenter-logo

 

Person driving an electrical cargo bike in a city
Ceramic tile wholesaler

Tyles improves their efficiency and customer experience with Pexip Engage

Belgian ceramic tile wholesaler, Tyles, provides a careful selection of ceramic tiles from high-quality suppliers.  

 

"For high involvement retail, the convenience of working by appointment has been discovered by many consumers and will continue to be part of their buyer journeys."

 

Fabienne Royaux Company Owner, Tyles

 

 

logo

Customers visiting a tile-wholesale showroom
Boutique eyewear shop

Brilart exceeds its revenue targets during a pandemic

It’s a typical 2020 story: COVID-19 forces Belgian-based eyewear shop Brilart to shut down. But when the lockdowns started easing, Brilart had a new concern: how would they guarantee a safe environment for their staff and customers post-reopen?

 

"Our experience with Pexip Engage was extremely positive. The support was excellent, and Brilart was delighted. This is a real win for us: helping transform Brilart’s fortunes during a period of considerable uncertainty"

 

Kristof Van Laethem, Brilart Account Manager

at Marketing Agency: Ad Fundum

 

 

brilart

Brilart showroom interior with different glasses displayed on the wall
Bike shop

Bike Center brings order to chaos with Pexip Engage

Bike shops have changed. With the rise of the e-bike, bike stores spend more time guiding customers to the perfect choice.

 

"We used to work on a first-come, first-served basis, which at busy times sometimes led to chaos and a sub-optimal customer experience. Today, we work primarily by appointment, and they take precedence over our walk-in visitors ensuring everybody gets the attention they deserve."

 

Tim Sohier, CEO Bike Center

 

 

bikcenter-logo

 

Person driving an electrical cargo bike in a city

Industry-leading benefits

Harness the wave of digital transformation and accelerate your high-involvement retail business with Pexip Engage.
Reduced no-show appointments

Reduce no-shows and cancellations with automatic reminders and easy re-scheduling.

Increased advisor productivity

In automating manual tasks, our software has been proven to increase productivity by up to 20% per individual.

Real-time meeting insights

Real-time insights, capturing all commercial, scheduled activities, and agent performance for omnichannel customer-facing agent networks.

Boosted conversion

Pexip Engage boosts conversion rates from online visitors to actual meetings by up to 30%.

Branded solutions

Offer a fully branded experience by integrating Pexip Engage in all your customer touchpoints.

Easy to use

User-friendly scheduling and meeting experience that drives customer satisfaction.

Ready to learn more?

Connect with prospects, customers, and clients through a user-friendly and intuitive scheduling interface with high-quality integrated Pexip video meetings.
A smiling retail store advisor