Connect with customers on a video platform for retail

Guide consumers with expert advice using video solutions which enhance customer engagement critical to your buyer's journey.

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Trusted by global retail companies to convert visitors into customers more easily and effectively.

The video platform powering engaging customer conversations.

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Video Innovation: Pexip Engage
Guide customers with expert advice at critical moments in their video customer engagement journey.
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Customized in-store engagement
Pexip Build helps your business to expand beyond the brick and mortar experience of a showroom or salesfloor.
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Connect colleagues & offices
Simplify video collaboration within your workforce across different offices and video systems.

Pexip Engage | Transform personalized customer experiences with frictionless scheduling

video-enablement-retailWhat are the benefits to retail companies who enhance customer interactions on video?
 
 
  • Enable customers to connect with product experts and advisors directly from any branded touchpoints like your website, portal, CRM, or app, at any moment in the customer journey
  • Improve operational efficiency
  • Provide live product demos
  • Easy-to-join video appointments thanks to device set-up assistance and a personalized test link to help get customers ready for the call
  • A fully-branded video meeting experience, from the waiting room to the post-conversation follow-up
Optimize customer engagement by choosing the right platform for each and every conversation.
 

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Did you know? Retail analysts predict internet sales to account for 53% of retail sales in the next decade. It means it's time to rethink how you digitally engage with your customers, whether they're shopping in-store or online.

71%
Customers who prefer to schedule an appointment in store.
59%
Customers who prefer in-person contact online or offline.
73%
Customers who believe that brands fall short on personalized experiences.

Pexip Build | The advanced video platform to connect with customers online or in-store

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Retail-2Retail companies are rethinking customer service and support and, today, seek solutions to deliver more effective remote sales and remote customer guidance.
 
Our video platform supports multi-channel UI to facilitate a simple, seamless way to access face-to-face video chats between expert and consumer.
 
Here's how you and your customers will benefit:
 
  • A more personalized and tailored retail experience for the customer
  • Reinforced branding through customization options
  • Convenience for the customer, saving time and providing better scalability for the retailer to meet shifts in customer demand
  • Video applications to fit each unique use case

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How do global retail companies use our video platform?

Large Enterprise Consumer Products Company

Pexip's “interop between Teams and Cisco gave us the chance to keep Cisco and to save money."  

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Beiersdorf AG

Check out this TechValidate one-pager on how Beiersdorf AG leverages Pexip for an improved video mee...

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Global 500 Retail Company

"A seamless meeting experience that just wasn’t possible before we deployed Pexip."

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Connected Spaces | Simplify video collaboration within your workforce

Interoperability-1Retail organizations need to connect offices across different locations, each with complex video meeting management and deployment processes on a range of different video systems.
 
Pexip can bridge these different hardware setups and meeting types.
 
  • Streamline operations for your IT team
  • Provide flexible and future-proof video infrastructure with security and data control paramount
  • Achieve true interoperability by modernizing your existing hardware infrastructure
  • Lower operational costs

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Explore: Customer engagement & retail sector trends

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3 key trends for customer engagement in 2022

Learn about key business trends shaping & improving customer engagement in 2022.
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What are the benefits of video customer engagements for the retail sector?

Find out how retailers can modernize customer engagements through the power of video.
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4 mega trends that are shaping the new era of video communication

Read how the global pandemic & security challenges have changed how we interact with customers.
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Personalize customer engagements with video-powered retail experiences

Choose a secure, scalable video engine that delivers stress-free, person-to-person video interactions to help increase sales and smooth your customers' journeys.

 

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