Fortune 50 Manufacturing Company

Challenges

• Initially, a need for internal and external video communications
• Over time, a need to connect standards-based room systems with Microsoft Teams

The solution

• Pexip Infinity, providing a seamless, secure meeting experience for all users
• Pexip Teams Connector for Cloud Video Interoperability, allowing users to easily participate in Microsoft Teams meetings and get a native Teams experience on standards-based video systems
• One-Touch Join, making the join experience simple and intuitive every time

Results

• Positive simplified virtual meeting environment
• Extended lifespan for purpose-built SIP video room devices
• Just-in-time visibility and repairs from the shop floor using wearable devices integrated with video conferencing, resulting in significant cost savings

Producing millions of products a day requires intricate planning, especially when your company has locations across multiple countries. Staying on top of production issues means you must be able to move fast — both to fix issues but also to make decisions and collaborate with teammates. With significant investments in purpose-built SIP room video conferencing systems and a migration to Microsoft Teams as the primary meeting platform, users needed a simple way to join Teams meetings from the conference room.

The organization originally chose Pexip to improve both internal and external communications. Employees could easily join meetings from their device or web browser of choice, enabling simple collaboration from anywhere. By hosting the Pexip video platform themselves, the company was able to maintain tight control on security and analytics, and scale to meet the needs of users around the globe.

When the organization decided to adopt Microsoft Teams, Pexip supported their journey every step of the way. The flexible platform was able to grow with their business as it evolved, connecting its standards-based video conferencing devices with Microsoft Teams with frictionless interoperability. Being able to extend the life of its video hardware and create a seamless user experience with other collaboration tools like Teams were big benefits. The company also registered its video conferencing devices to Pexip’s infrastructure for call control and firewall traversal. Leveraging One-Touch Join functionality made it easy to join meetings, simplifying its overall environment and reducing costs.

As the organization’s requirements continued to evolve, it integrated Microsoft HoloLens – mixed reality smart glasses – with Pexip’s gateway to improve visibility on the shop floor. Executives and technicians are able to join video meetings from conference rooms to view activity on the shop floor and make decisions and repairs quickly, saving significant time and money.

“Some of the business outcomes that we've been able to achieve with Pexip have been the interoperability between Cisco conference rooms and a Microsoft HoloLens on the shop floor, giving us that just-in-time resolution, and saving us thousands of dollars on a break/fix.”

After five years with Pexip, the company reports that they have been able to extend the life of their existing video conferencing hardware without sacrificing user experience. They have also been able to catch shop floor issues in real time before they become bigger problems, like break/fixes: this has helped them save significant time and money.

“These five years with Pexip have truly been great. They're an industry leader, and a true partner.”

To learn more about Pexip solutions for your team, contact us today.