Trends

Choosing the Right Telehealth Platform: 5 Factors To Consider

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Today’s healthcare organizations face tremendous pressure to deliver high-quality care and improve patient satisfaction, all while reducing costs.

In this article we hope to help you decide the best telemedicine software and telehealth platform for your healthcare organization.

 

As hospitals adapt to new value-based care models, telehealth can be a great way to improve patient satisfaction and engagement.

In fact, a recent study by Massachusetts General Hospital found high levels of patient satisfaction with telehealth, with 68 percent of patients rating virtual visits at 9 or 10 on a 10-point scale, and 62 percent reporting that the quality of virtual video visits was no different from that of office visits.

So, when choosing a platform to support your telehealth initiative, what factors should you consider?

1. Provide a great user experience

2. Ability to connect with any device, anywhere

3. Scalability

4. Flexibility

5. Customization

The technology backbone powering telehealth plays a big role in patient satisfaction. It must be simple and intuitive for patients to join video calls, while meeting the security and workflow needs of physicians.

This article originally appeared in Electronic Health Reporter.

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