News Dec 22, 2021 2 min read

Almost 70% of enterprises say security and privacy are key considerations for video meetings

Gillian K. Dalslaaen

Dec 22, 2021 2 min read

Gillian K. Dalslaaen

Global survey of large enterprise business leaders reveals video adoption rates, trends, and opportunities. Access "The State of Video Communication in Large Enterprises" Report

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OSLO, Norway – 22 December 2021 – A new survey from Pexip, a leading provider of enterprise video conferencing and collaboration solutions, revealed data about the role of video communications in the modern enterprise, highlighting three key trends:

1. The continued optimization of hybrid meetings

Video adoption in large enterprises is high, with more than two thirds (71%) of respondents stating that they use video conferencing daily
91% of business leaders report a positive experience with hybrid meetings
81% agree that video is superior to email and chat for boosting employee motivation

2. The importance of security and data privacy, especially for critical meetings where highly sensitive information is shared

68% believe security and privacy are important considerations
49% of financial and legal services respondents “strongly agree” that security is a top priority

3. The opportunities revealed by video-based customer engagement

84% of enterprises believe video enables stronger customer connections than voice-only phone calls
71% already use video to engage with customers
More than half of respondents (59%) agree that video increases customer retention

This survey illustrates that the use of video in the enterprise workplace is here to stay, and that its possible use cases are poised to stretch beyond traditional meetings and become a key facilitator for customer engagement. According to the business leaders surveyed, video plays an important role in engaging customers, boosting team motivation, and creating a space for flexible interactions in a hybrid world.

To download a complimentary copy of the report, please click here.

Survey Methodology

This survey was conducted by Brightvision for Pexip on the state of video communications in large enterprises. 246 C-level executives and managers in marketing, sales, customer success and HR were interviewed in 11 countries across Europe, North America, and Australia. These respondents represented companies ranging from $10m to $1bn in revenue in industries including professional services, legal services, finance, and retail. The interviews were conducted between 23 September and 12 November 2021.

About Pexip | pexip.com

Pexip simplifies complex videoconferencing to empower organizations with face-to-face collaboration, no matter the location or technology. Our scalable platform enables high-quality video meetings, with enterprise-grade security, and is easily adapted to fit customers' IT requirements and existing infrastructure. This makes Pexip the leading provider for large enterprises and public sector organizations. The solution is sold through 300 channel partners in 75 countries and used in more than 190 countries. Pexip was listed on the Oslo Børs in May 2020.

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