ANALYST REPORT

Omdia Research analysis

Interoperable meeting rooms:
Challenges & opportunities

By Prachi Nema, Principal Analyst, UC&C,

Omdia Research

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What you'll find in this report

Interoperability market overview and challenges

The business case for interoperability solutions

Interoperability solutions to have on your radar

Pexip stands tall in the interoperability
market

Executive summary

Interoperability comes to the forefront as enterprises look to maximize the use of their meeting rooms.

Hybrid work is now a permanent workplace feature, driving widespread adoption of unified communications as a service (UCaaS) platforms and collaborative meeting services.

However, many organizations face challenges in their hybrid work technology stack:

Multiple UCaaS solutions are used, such as Teams, Zoom, Google Meet, RingCentral, or Webex, across different departments that do not often seamlessly interoperate.
Meeting rooms are standardized on one meeting platform, but users need to join meetings on other platforms.
There is limited Web real-time communication (WebRTC)-based interoperability with functionality constraints.

This fragmentation creates obstacles to delivering seamless collaboration experiences for employees working in hybrid environments. Organizations prefer standardizing on one internal UCaaS platform for simplicity, but still need interoperability solutions for external collaboration. Interoperability solutions fall into two broad categories: hardware solutions and software solutions, each with distinct advantages.

Breaking down the interoperability barrier

Omdia's research finds that software-based interoperability solutions that can be consumed as a service, or deployed on-premises offer superior collaboration through:

Scalability: Cloud-based solutions adapt quickly to business growth
Cost efficiency: Reduced hardware investment and maintenance costs
Security: Enhanced data protection measures
AI integration: Potential to maintain native features across different meeting platforms.

Hardware-based solutions, such as “bring your own device” (BYOD) and wireless conferencing solutions, are gaining popularity in smaller spaces due to:

Flexibility: Employees can use their preferred devices
Simplicity: Easier deployment and operation
Cost effectiveness: Lower overall investment

Omdia reports that businesses should carefully evaluate options before committing to ensure they maximize returns. The global interoperability market has consolidated. Verizon BlueJeans has exited the market, and Poly Clariti is sunsetting after entering an agreement to move its existing customers to Pexip, which is now the key player in this space. True “any-to-any” platform interoperability is not yet available, but Pexip is making progress toward this goal in the mid to long term.

According to Omdia, Pexip excels at the following:

Pexip is at the forefront of enterprise collaboration with its universal interoperability and unmatched security infrastructure.
Pexip’s cross-platform connectivity enables native integration across multiple vendors and devices, effectively bridging the gaps in modern collaborative environments.
Pexip’s competitive advantage lies in its flexible, scalable architecture that adapts to diverse enterprise needs, [ .. ] (which) combined with its proven global presence in 190+ countries, positions Pexip as a leader in supporting large-scale, multi-location deployments.
Pexip’s strategic position is anchored in strong performance [..] it has a 99% customer retention rate and serves more than 3,500 global enterprise customers. This performance demonstrates the effective execution of the company’s overall strategy that addresses specific compliance requirements and specialized workflows, rather than competing in the general collaboration market.

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Report contents:

Executive summary
Introduction
Business case for interoperability solutions
Interoperability solutions to have on your radar
Pexip stands tall in the interoperability market
Appendix and sources

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"While a comprehensive 'any-to-any' platform interoperability solution is currently unavailable, it is encouraging to observe Pexip's commitment to this ambitious endeavor.

Pexip is actively investing in efforts to achieve this goal, which demonstrates its commitment to enhancing cross-platform connectivity.

This initiative not only reflects Pexip's commitment to its clients but also underscores its objective to maintain relevance in the unified communications market well into the future"

Omdia Research analysis

Interoperable meeting rooms:
Challenges & opportunities

What you'll find in this report

Interoperability market overview and challenges

The business case for interoperability solutions

Interoperability solutions to have on your radar

Pexip stands tall in the interoperability
market

Executive summary

Interoperability comes to the forefront as enterprises look to maximize the use of their meeting rooms.

Breaking down the interoperability barrier

"At the core of Pexip's competitive advantage lies its flexible, scalable architecture that adapts to diverse enterprise needs, positioning it as a leader in supporting interoperability in large-scale, multi-platform UCaaS deployments."

According to Omdia, Pexip excels at the following:

"62% of organizations consider interoperability important in meeting room solutions.

This strategic focus reflects the growing recognition that effective interoperability eliminates the complexity of managing multiple platforms while reducing the total cost of ownership."

Read the report for independent analysis of the meeting interop landscape

Omdia Research analysis

Interoperable meeting rooms: Challenges & opportunities

What you'll find in this report

Interoperability market overview and challenges

The business case for interoperability solutions

Interoperability solutions to have on your radar

Pexip stands tall in the interoperability market

Executive summary

Interoperability comes to the forefront as enterprises look to maximize the use of their meeting rooms.

Breaking down the interoperability barrier

"At the core of Pexip's competitive advantage lies its flexible, scalable architecture that adapts to diverse enterprise needs, positioning it as a leader in supporting interoperability in large-scale, multi-platform UCaaS deployments."

According to Omdia, Pexip excels at the following:

"62% of organizations consider interoperability important in meeting room solutions. This strategic focus reflects the growing recognition that effective interoperability eliminates the complexity of managing multiple platforms while reducing the total cost of ownership."

Read the report for independent analysis of the meeting interop landscape

Interoperable meeting rooms:
Challenges & opportunities

Pexip stands tall in the interoperability
market

"62% of organizations consider interoperability important in meeting room solutions.

This strategic focus reflects the growing recognition that effective interoperability eliminates the complexity of managing multiple platforms while reducing the total cost of ownership."