Skip to content

Northern Sydney Local Health District

Case Study

Industry: Healthcare
Organization size: 10,000+ employees

The Northern Sydney Local Health District uses Pexip telehealth solutions to support intensive care, aged care, and outpatient services 

NSW Health Northern Sydney LHD - 2 col CMYK (1)

About Northern Sydney Local Health District

The Northern Sydney Local Health District (LHD), part of NSW Health, provides health services to the approximately 850,000 residents of Northern Sydney, Australia, from the Harbour to the Hawkesbury River. The district includes five hospitals and multiple community health centres.  

Pexip services in use

In Summary



  • Critically ill patients needed to be able to safely talk with their families during Covid-19 restrictions
  • The need for some patients to be able to access medical care and advice remotely, including those in residential health facilities
  • Need for new parents to safely access medical advice without putting themselves or their children at risk

Asset 57

Pexip Solutions

  • Adoption of a new, custom telehealth solution, using Pexip's self-hosted Infinity video solution and virtual meeting rooms

Asset 14


  • Gave patients a way to safely stay in touch with (and sometimes say goodbye to) loved ones while in the hospital
  • Helped regional and rural patients access health care services without long travel times and other travel-related expenses 
  • Allowed immuno-compromised patients to stay safe while still accessing medical care and advice 
  • Gave new parents a safe and convenient way to access healthcare for their children
  • Greatly improved convenience for patients 
Sydney skyline


The Northern Sydney Local Health District (LHD), a large healthcare network serving hundreds of thousands of residents, was looking a way to easily and safely communicate with patients (and allow patients to communicate with their loved ones) while also maintaining social distancing measures during the Covid-19 pandemic. There were four types of patients who needed particular care and access to video communication:  

  • Critically ill patients in hospitals, and especially in Intensive Care Units (ICUs) who needed a way to communicate safely with family and loved ones without breaking quarantine regulations  
  • Patients in residential healthcare facilities who needed a way to communicate remotely with doctors and other health professionals
  • New parents who needed a way to access health care and advice without exposing their children to health risks in a hospital or doctor’s office 
  • Patients in rural/distant locations who needed a way to access health care without traveling long distances and/or incurring hefty travel expenses 

Working together with Pexip, the Northern Sydney Local Health District created multiple customized solutions to provide remote health services, combining telehealth and video conferencing to make their healthcare services safe, efficient, and accessible.


ICU photo (1)


Why Pexip?

For intensive care patients, the LHD and Pexip provided computers and installed webcams at each bedside so patients can call their loved ones and receive video calls when they want to, without the need for scheduling. Pexip's solutions were well-suited to this use case because of the technology's flexibility and ease of use. Staff were trained in the use of video conferencing software and were on-hand to ensure patients, including those with Covid-19, could remain connected to the outside world. 

 At residential facilities, Pexip and LHD set up a system where appointments over Pexip video can be arranged with clinicians, doctors, or consultants when a resident is acutely un-well. Pexip's solutions are accessible across different devices and browsers, making it a good choice for this type of telehealth, where multiple different users are involved.

“This can be a very efficient way to connect clinicians with an elderly patient who is feeling unwell,” says Emily Gregg, Telehealth Project Officer at the LHD. “We can keep our residents in a calm, familiar environment while getting them prompt clinical attention. At the same time, the video consultation provides the medical specialist with visual feedback and information, enabling them to quickly make decisions and provide a responsive care plan.” 

Another key area where the LHD has seen positive outcomes using Pexip video communications has been remote telehealth. Previously, rural and regional patients may have had to travel long distances to attend clinical appointments. Video consultations delivered via Pexip now mean that those who need to see a particular specialist can do so without needing to travel. And for new parents at home with young children, early childhood services such as occupational therapy and speech pathology can also be delivered via Pexip video consultations. 

 “Using video calls, we can continue to ensure that children are attended to in the safety and security of their own home while receiving services that are critical to their development,” Gregg explains.  

“The clinicians have found the video calls really easy to use,” says Gregg. “With one click, they can connect their un-well patients with families, friends and, where necessary, other consultants within the health service.” 
Emily Gregg, Telehealth Project Officer, Northern Sydney Local Health District


Pexip-powered telehealth services through the Northern Sydney Local Health District has been available since April 2020 and the feedback from patients and staff has been very positive. 

 “The clinicians have found the video calls really easy to use,” says Gregg. “With one click, they can connect their un-well patients with families, friends and, where necessary, other consultants within the health service.” 

 For patients who are worried because they are immuno-comprised, video consultations using Pexip mean that they don’t have to be concerned about infection or illness which they might otherwise be exposed to outside their home. 

 “We’ve seen very good uptake of video consultations by endocrinology patients or those who have had renal transplants and need ongoing care,” Gregg says. “Before all types of medical intervention, it’s important that patients are as healthy as can be. For patients who are worried about Covid or the possibility of general infection, having a video consult from a familiar place, without traveling or visiting new environments, can provide peace of mind.” 

 While Covid-19 may have facilitated an escalation of telehealth services, Gregg suspects that video consultations are here to stay. 

 “We survey patients regularly and from our sample of 2000 respondents to date, the #1 benefit we hear from their feedback is the fact that they’ve found accessing their healthcare using video to be convenient for them.” 

Learn more about Pexip solutions for forward-thinking telehealth.

More related stories in healthcare:

Hampshire Hospitals NHS Trust

Learn how Pexip's flexible, integrated video solution is used by Hamsphire Hospitals NHS Foundation ...

Read More


Read about how Pexip Infinity and Pexip's VMRs provide security and reliability for Ibermutua's remo...

Read More

NHS Wales

Discover how NHS Wales was able to modernize and scale up their video conferencing in response to th...

Read More

Stroke Care Telecarts - Belfast HSCT

See how Pexip video solutions are integrated into telecarts for remote stroke diagnosis in Belfast.

Read More

Royal Belfast Hospital for Sick Children

Discover how Pexip’s secure and reliable telehealth solution supports the Royal Belfast Hospital for...

Read More

Northern Sydney Local Health Distrcit

Read how Northern Sydney Local Health District uses Pexip to support care-services during COVID-19

Read More

McLeod Health

Learn how McLeod Health Uses Pexip to Power its School-Based Telehealth Program

Read More

Telehealth Tasmania

Pexip and CommuniCloud bring secure and scalable video communications to Telehealth Tasmania.

Read More

Gestational Diabetes Pathway

Learn how Pexip-powered telehealth provides easy and accessible virtual visits for women with gestat...

Read More

Queensland Health

Queensland Health delivers a seamless telehealth experience from the hospital to the home  

Read More

Large Enterprise Healthcare Company

Check out this TechValidate one-pager on how this Large Enterprise Healthcare company uses Pexip

Read More

Global 500 Pharmaceuticals Company

Pexip Interoperability for Google allows Global 500 Pharmaceuticals Company to increase use for Cisc...

Read More

Fortune 500 Healthcare Company

Fortune 500 Healthcare Company uses Pexip to provide Virtual Patient Care

Read More

Global 500 Pharmaceuticals Company

Global 500 Pharmaceutical Company sees improved video meeting experience with Pexip

Read More