Video communications: The natural choice for business continuity in response to Coronavirus

Concern around the spread of Coronavirus has accelerated many of the collaboration trends we already see in the market today, especially around distributed workforces, the need for workplace flexibility, and a growing focus on social and environmental responsibility to support the UN’s sustainable development goals.

As more workers stay home to reduce the risk of exposure, they need rich collaboration solutions to enable productivity away from the office. Organizations should consider whether they are equipped to manage remote workers at scale and whether those workers have the ability to join virtual meetings wherever they are located using the devices and applications they already own.

Beyond workplace collaboration, we expect to see a spike in telehealth usage as more healthcare organizations use video to provide care to patients who cannot visit a clinic in person. Telehealth not only improves health care access for patients, but it protects the health of physicians, nurses, and office staff to help reduce exposure to the virus.

At the end of the day, virtual meetings can be as effective as in-person meetings, enabling natural, face-to-face interactions that can build stronger relationships over time. As organizations manage this global health event, video conferencing is one solution that can help employees maintain some level of normalcy and support business productivity.

Supporting customers and partners

Pexip service usage has increased 100% over the past month as organizations respond to corporate travel restrictions and telecommuting policies. To manage this increased load, Pexip is working with customers and partners to ensure they have the capacity and licenses needed to support their business operations during this time and to anticipate changing needs.

We are proactively monitoring capacity loads across our globally distributed architecture; with a Quality of Service (QoS) backbone made of 21 points of presence (PoPs) around the world, Pexip will continue to enable high-quality video communications for users across APAC, EMEA, and the Americas.

Protecting the health and wellbeing of employees

As COVID-19 (Coronavirus) continues to spread, Pexip is actively monitoring the situation and will continue to follow guidance from leading organizations including the World Health Organization (WHO), Centers for Disease Control (CDC), and other relevant bodies. We are committed to protecting the health of our employees and their loved ones, and are proactively working with customers and partners to support their business continuity needs during this time.

We are empowering employees to make the right decisions for themselves and their families when it comes to traveling, attending in-person events and meetings, and working from a physical office location. As a video conferencing company, all employees are equipped to work from home and have the ability to conduct virtual meetings, and we encourage employees to limit international and domestic travel, where appropriate. In high-risk areas, Pexip is temporarily closing physical office locations and restricting travel altogether.

We recognize that this is a rapidly-evolving situation, and we’re doing everything we can to support our employees, customers, partners, friends, and families during this time. We’ll continue to provide more information as it becomes available, but if you have any questions, we are happy to speak with you. Please contact your appropriate Pexip representative or submit an inquiry through our website.


Tom-Erik Lia
Tom-Erik Lia
Tom-Erik Lia is CEO and Co-founder of Videxio, where he is building the world’s first fully-automated video and telepresence service platform. The platform enables partners and resellers to deliver video as a service with their own brand to their customers, and helps organizations of all sizes quickly and easily access a high-quality video collaboration experience. Tom-Erik has 20 years of experience in the video industry, ranging from R&D, product management, business development to sales of video and telepresence. He served as Vice President for Research & Development at TANDBERG, and has more than 16 years of experience in managing, creating and building the TANDBERG Video Conferencing product portfolio, as well as working with product and technology strategy, product positioning, and acquisitions. He was responsible for driving business development, sales engineering, and communicating the strategy and vision of the combined TANDBERG and Cisco Telepresence and business video product portfolio in the European market. He has published several international patents within the video conferencing industry, and holds a masters degree in Computer and Automation Engineering and Computer Systems Engineering.

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