Choose your Pexip
Support & Services plan
Choose the right level of services and expertise for your organization and needs. Delivered by real industry experts.
Project-Based Expertise
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Professional Services
Ideal for initial deployment and activation, major upgrades, or specialized projects requiring expert involvement.
What you get:
- One-time or project-based professional services assistance, such as
- Architecture design and review
- Installation, deployment, and migration
- Technical administrator and end-user training
- Solution optimization and customization
- Any other Pexip-related task
24/7 Technical Assistance
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Direct Support
For organizations that need to ensure continuous operational resilience through immediate resolution of mission-critical issues.
What you get:
- On-going technical support plan
- 24/7 global coverage
- Priority-based issue handling (P1–P4)
- Troubleshooting and resolution
- Service restoration in case of failure
- Best practice guidance for upgrades
- Escalation access to senior engineers
Comprehensive Partnership
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Premium Care
For organizations seeking proactive optimization, lifecycle management, and a strategic partnership.
What you get:
- On-going Premium Care partnership plan
- Everything in Direct Support
- Professional Services bundled in
- Continuous engineering engagement
- Dedicated Technical Account Manager
- Customer Success Manager
- Proactive optimization and lifecycle management
Complete feature list
Professional Services
Direct Support
Premium Care
Architecture design and review and review
Installation and deployment support
24/7 global coverage
Priority issue handling (P1-P4)
Troubleshooting & resolution
Technical training
Solution optimization
Customer success management
Technical account management