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80 offices across Belgium


30% higher response rate

Integrated experience

Full integration with ATS system

Having a people-first mentality meant Vivaldis needed a lean digital toolkit to automate only what was required


Vivaldis had initially limited its digitization project to marketing automation and CRM solutions. However, they quickly realized they should add a scheduling solution to schedule meetings with clients who were unavailable during working hours.


"Because changing jobs is a profound personal experience, we discovered that job searching without human intervention has a very low commitment level," Michael said. "But that doesn't mean we didn't want to streamline processes like appointments."


The data supported this decision. When management school EHSAL asked job searchers, "What do you think is important for a job agency?" the number one response was, "We want to schedule our appointments ourselves."


To balance the two, Vivaldis opted to create a combination digital-human system where they would get a candidate on the phone for an initial interview and then follow up with a scheduling tool to have a deeper conversation. Thanks to COVID-19, the required feature list was expanded to include video interviews.

"The use of Pexip Engage was initially triggered by scientific research into the needs of applicants and our desire to streamline processes. The fact that we could offer video calls from the same tool made Pexip Engage a great value for Vivaldis."

Michael Moens, Digital Strategy Manager, </br>Vivaldis
Michael Moens, Digital Strategy Manager,

Pexip Engage's easy-to-implement, all-in-one option gave Vivaldis the flexibility they were looking for


Pexip Engage worked alongside Vivaldis' technical team, rolling out the scheduling plug-in without the additional coding required by most other tools.


"The low-code approach made for a hassle-free implementation, and Pexip Engage's support was very positive," Michael said. "Pexip Engage took on great work and integrated even our ATS system without any problems or technical modifications."


Since the implementation, the increase in response rate has gotten even skeptical consultants on board.


"We have very few no-shows compared to meetings scheduled by mail and telephone because Pexip Engage's automatic reminders create a deeper commitment."


The only challenge left is implementing a change management system that will enable Vivaldis' consultants to use Pexip Engage structurally. It shouldn't be a problem, given that the Schoten office has a 30% higher response rate than pre-Pexip. "Our consultants are very enthusiastic about the increased response rate."

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