Unit

Case Study

 
Industry: Education
Company size: 200 employees

Unit uses Pexip to streamline communications in the education sector across locations and technologies.

 

 

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About Unit

Unit is the Directorate for ICT and joint services in higher education and research, supporting 220 institutions grounded in a mission to innovate and be the driving force in digitizing a more knowledge-based Norway. Increasing use of ICT (information and communications technology) contributes to improvements of efficiency, quality, and access to knowledge in client operations. They work with educational institutions throughout Norway, and therefore have a great need for reliable communication with external parties. Unit has its headquarters in Trondheim and an office in Oslo.

Pexip services in use

  • Pexip Service
  • One-Touch Join
  • Cloud Video Interop (CVI) for Microsoft Teams

 

 

In Summary

 

Challenges

As a result of Covid-19, Unit needed a smoother way to communicate with different stakeholders, regardless of where they were or what kind of video meeting platform they were using.

 

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Pexip Solutions

Implementation of Cloud Video Interop (CVI) and One-Touch Join from Pexip.

 

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Results

A simple, user-friendly way to join meetings from both home and office, regardless of what video meeting platform their contacts are using.

A strong transition into the “new normal” of today’s hybrid workforce.

Challenges

Several years ago, Unit made vast improvements to their video conferencing infrastructure by investing in Pexip and Cisco solutions that, in collaboration with Kinly, were installed at their offices in Trondheim and Oslo. The solution has worked well for the organization, but as a result of the Covid-19 pandemic, the needs for virtual collaboration changed, leading them to take another look at their options for optimized video meetings.

“Now, our meetings no longer take place in dedicated meeting rooms, but happen most often from home offices," says Thomas Kvåle, Section Manager for Internal ICT at Unit. "Users have moved to Microsoft Teams and Zoom, which both we and those we work with in the education sector use for communication."

"Next year, we expect to work more from the office again, yet we know that home office will remain part of the mix. Therefore, we need to have video conferencing solutions that work regardless of platform different users are using.” 

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Why Pexip?

The solution to this challenge was an investment in Cloud Video Interop (CVI) and One-Touch Join from Pexip. CVI makes it possible to easily join Microsoft Teams meetings using the existing meeting room technology Unit has in their offices. One-Touch Join integrates with the organization’s calendar system, and allows users to easily meet external parties, regardless of the video platform they’re using, with the tap of a single button.

“This is complex technology, but doesn’t seem like it for the end-user. The CVI solution together with One-Touch Join is a killer combo that is the key to user-friendliness.”
Thomas Kvåle, Section Manager for Internal ICT at Unit.

Thomas Kvåle

Thomas Kvåle, Section Manager for Internal ICT at Unit, is a very happy Pexip user

 

Results

When the global pandemic arrived, Unit was already in a good position to handle the workplace challenges it brought, thanks to their earlier investment in advanced meeting room technology. Implementing the CVI solution as an additional feature helped create smoother, simpler virtual collaboration in the “new normal” of today’s workplace.

Unit expects that communication will continue to be more virtual post-Covid, and wants to be prepared with modern solutions, as people will continue to work both remotely and from the office. Pexip’s solutions allow Unit’s employees to continue using the digital meeting tools they’ve become accustomed to, regardless of where they’re working.

“The home office will not disappear,” says Thomas. For those of us who want to continue using both Teams and Zoom as well as meeting rooms at the office with video conferencing equipment, CVI and One-Touch Join ensure that this works.”

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