A better way for UK police to join CVP court hearings

On a typical day in the UK police force, officers move between interviews, briefings, and court-related duties, often under time pressure and with little room for technical friction.

Imagine one regional police force with access to 65 meeting rooms, each equipped with high-quality Microsoft Teams Rooms technology. These rooms are designed for exactly the kind of conversations that matter most: sensitive, high-stakes discussions where clarity and reliability are non-negotiable.

However, those rooms have one major challenge. As dedicated MS Teams devices, they can’t be used to join UK Ministry of Justice’s SIP standards-based Cloud Video Platform (CVP) hearings.

Instead, officers must dial in from laptops or personal devices, using webcams that offered a noticeably poorer experience. Joining these hearings is cumbersome. Sharing evidence or content in hearings is frustrating, and sometimes impossible. And from a security and privacy standpoint, relying on personal devices for court proceedings introduces unnecessary risk.

When the room is ready, but it can’t connect to a non-Teams platform

This challenge is far from unique. Across UK policing, and increasingly across parole services, prison services, and law firms, Microsoft Teams Rooms (MTRs) are becoming a common investment for video collaboration. At the same time, CVP hearings, a critical part of the UK justice system, operates in a SIP video standard environment. For organisations that have standardised on Teams Rooms, this creates a disconnect:

• Purpose-built rooms sit unused during hearings
• Officers and staff revert to laptops and personal devices
• Audio and video quality suffers for all parties
• Content sharing becomes a barrier rather than a given
• Security controls are weakened outside managed room systems

Over time, this also undermines the return on significant investments already made in video infrastructure.

A simpler way to join CVP hearings

Pexip is solving this challenge for UK police by removing friction for officers and making better use of the rooms already in place.

By using Pexip Connect for Teams Rooms, police can now connect into CVP hearings directly from their existing Microsoft Teams Rooms using SIP to CVP. The result is clearer and more stable audio and video for all participants and easy content sharing during hearings. The officers no longer need to rely on their personal devices for sensitive proceedings, as the Teams Rooms are fully utilised.

Most importantly, the experience feels consistent. The technology fades into the background, allowing officers to focus on the hearing itself.

Learn more about Pexip's solutions for police forces joining CVP hearings here.